General contracting terms

INFORMATION PREVIOUS TO THE CONTRACTUAL PROCESS

The present website www.kinetiksupply.com is the property of KINETIKSALES SL whose CIF B65071730 is and registered office is C/ JOSEP COROLEU 155 08800 Vilanova i  la Geltrú, Barcelona.

The General Contracting terms regulate the distance selling relationship between KINETIKSALES SL and the user or client, in compliance with the legal clauses, specifically, Law 7/1998, from the 13th of April, regarding the General Contracting Terms, Law 3/2014, from the 27th of March, which led to the modification of the rewritten General Law for the Defence of consumers and Users, the Organic Law 15/1999, from the 13th of December, regarding the Protection of Personal Data, Law 7/1996, from the 15th of January, regarding the Ordinance of Retailer Commerce, and Law 34/2002, from the 11th of July, regarding Information Society Services and Electronic Commerce.

KINETIKSALES SL reserves the right to perform the modifications it feels appropriate, without prior notice, of the General Terms. These modifications can be made through its websites in any way that is permitted by the law and they must be complied during the period of time in which they are published on the website and until they are not modified in a valid manner subsequently. Notwithstanding, KINETIKSALES SL reserves the right to apply, in certain cases, Particular Contracting Terms which hold a preference over the present General Terms when considered appropriate, announcing them in an opportune manner and at an opportune time.

The objective of the website is to offer and publish the sale of all types of fashion.

The duration of the contract will remain connected to the delivery of the product without harming the right to waiver.

As a user or client he/she declares knowing, understanding and accepting the terms of use and the general contracting terms. Likewise, he/she declares she is of legal age and has the necessary legal capacity to access KINETIKSALES SL’s website and contract through these.

To acquire our products, you can visit the corresponding section of our online store.

Once the purchasing process is completed you will receive a confirmation via an email. It is indispensable that during the purchasing process the user indicates a valid email address. If 24 hours after the order is completed you don’t receive any confirmation, get in touch with KINETIKSALES SL SL on our customer service phone number or by sending an email to info@kinetiksupply.com .

All of the website’s contents are in Spanish.

Once the client receives the product at the indicated address, he/she will receive an invoice or copy of the order.

OFFER AND VALIDITY

In the case of a product that is on offer, the price of the offer and its validity will always appear next to the essential characteristics.

In compliance with the current regulations KINETIKSALES SL SL offers information about all of the articles that are for sale, their characteristics and price. However, KINETIKSALES SL SL reserves the right to withdraw, replace or change the products that it offers on its website, simply by changing its content. Therefore, the products on offer in each moment on the website will be regulated by the current General Contracting Terms in each case. Likewise, the company will have the ability to stop offering an access to the aforementioned products without prior notice and at any time.

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products on offer on our online store include a photo and its essential characteristics; this information is obtained from the manufacturer itself. The colour of the product which can be observed on the photo isn’t binding. It can be identified in the characteristics.

GUARANTEES

All of the products offered on the website have the commercial guarantee of the supplier itself. KINETIKSALES SL has an after-sales service, while the guarantee period is valid, which the client will be able to execute by getting in contact with the KINETIKSALES SL establishment and its after-sales service by email to info@kinetiksupply.com or by contacting the established places by the supplier itself. In case of doubt you can phone customer service or info@kinetiksupply.com.

PRICES

All of the products indicate the price in Euros and include the Value Added Tax (VAT).

If any other tax were applicable it would be indicated.

DELIVERY COSTS

KINETIKSALES SL only does deliveries to countries/areas listed below like deliveries cost:

NACIONAL

Delivery 24h: Peninsular charges 7 euros and for Portugal charges 10 euros until 2kg. Islas Baleares charges 15 euros until 2kg, 20 euros charges until 5kg and 25 euros until 10kg.

Delivery 72h: Peninsular charges 5 euros and for Portugal charges 8 euros. Para Islas Baleares charges 12 euros until 2kg, 15 euros until 5kg and 17 euros until 10kg.

Free delivery from orders valued at 60 euros, valid only for peninsula of Spain.

EU

Delivery 3-7dias: Francia, Alemania, Bélgica, Dinamarca, Holanda, Austria, Italia, Luxemburgo, Reino Unido y Suiza charges 15 euros for orders until 1kg, 20 euros until 2kg and 27 euros until 5kg.

Republica Checa, Eslovaquia, Hungría, Polonia, Estonia, Finlandia, Letonia, Lituania, Bulgaria, Córcega, Croacia, Grecia, Irlanda, Mónaco, Noruega, Rumania y Suecia charges 20 euros for orders until 1kg, 26 euros until 2kg and 35 euros until 5kg.

Delivery costs include transport, insurance and customs clearance. For deliveries to countries that don’t belong to the European Union, customs costs aren’t included at the destination nor are other taxes (customs duty); it is the recipient who must pay in cash to receive the merchandise.

The recipient will be responsible for all of the importation costs and tax that is generated at the destination’s customs, either if the merchandise is handed in to him/her or if he/she doesn’t take care of it.

We will attempt to deliver the order in the least amount of time possible, but the recipient must keep in mind the regulation of the country of destination for the importation of the requested articles, since KINETIKSALES SL has no responsibility in this aspect. KINETIKSALES SL won’t be imputable either for the effects produced by strikes, war conflicts or other circumstances that are beyond its control.

KINETIKSALES SL won’t be responsible for the delays in customs clearance or if the local authorities decide to confiscate any element that forms a part of the delivery.

DELIVERY OF THE ORDER

Once the Delivery Confirmation is sent, the Product will be delivered to the address that the user indicated when carrying out the Order in period of between one and seven (1-7) working days from the moment it leaves the KINETIKSALES SL warehouse.

KINETIKSALES SL doesn’t take responsibility if the Product isn’t delivered as a consequence of the information provided by the User being false, inexact or incomplete or if the delivery can’t be completed because of external circumstances that affect the delivery company which has been assigned, such as the absence of the User or the retention of the Product in Customs.

The delivery deadlines are approximate, although KINETIKSALES SL tried to adjust to them.

PAYMENT METHODS AND EXECUTION OF THE ORDER

The client can pay his/her order in any of the following methods. During the purchase process he/she must indicate his/her election:

WIRE TRANSFER, VISA CREDIT OR DEBIT CARD, VISA or MASTERCARD

All of the operations that imply the transmission of personal or bank details are performed in a safe setting, a server based on standard security technology (Secure Sockets Layer). All of the information that you pass on to us is cyphered through the network.

Likewise, your credit card details are introduced directly into the bank’s website, on the POS (Point of Sale Terminal) and aren’t introduced ore registered in any of KINETIKSALES SL servers.

By paying with VISA or MASTERCARD the following details will be requested: card number, expiry date and the Card Verification Value which coincides with the last three digits of the number which appears on the back of your VISA OR MASTERCARD, enabling thereby greater guarantees regarding the security of the transaction.

This payment method is only valid on the website.

If the payment of a purchase has been charged in a fraudulent manner or inappropriately using the number of a card, the holder can demand the immediate cancellation of the charge. In this case, the corresponding charge will be reimbursed into the holder’s account as soon as possible.

However, if the purchase has been carried out by the card holder and the demand of a refund doesn’t come as a consequence of having exercised the right to waiver and, therefore, he/she has inappropriately demanded the cancellation of the corresponding charge, he/she will be obliged to compensate KINETIKSALES SL for the damages caused as a consequence of the aforementioned cancellation.

- Paypal

Enables sending payments on internet in a secure and comfortable way. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service that is specifically thought for those who aren’t satisfied with traditional payment mechanisms.

More information on Paypal. http://www.paypal.com.

KINETIKSALES SL commits to deliver the order in a maximum of 30 days, starting the day after the order.

The availability of the products offered by KINETIKSALES SL can vary depending on the demands of clients. Despite the fact that KINETIKSALES SL updates its stock regularly, the product that is requested by the client could be sold out in that moment. In the case of no execution because of unavailability, KINETIKSALES SL will notify the client in the moment it is aware of the situation through email. The period of this communication will never surpass a maximum of 30 days. KINETIKSALES SL can offer the double option of: supplying the client, without an increase in price, a product with similar characteristics or with superior quality, or barring justified and demonstrable reasons by KINETIKSALES SL in that same period of time, returning the amount paid for the cancelled order. In the event that KINETIKSALES SL doesn’t pay this amount in the indicated period of time, the buyer can demand that he is paid double the amount without harming his/her right to compensation.

RIGHT TO WAIVER, REFUNDS AND CLAIMS

The buyer has a minimum deadline of fourteen natural days to waive, starting on the day that the client receives the product, without any penalization or indication of the reasons.

The exercise of the right to waive must be carried out through a notification via telephone to 93 768 23 54, sending an email to info@kinetiksupply.com , sending your written document to our address C/ Josep Coroleu, 155 08800 Vilanova i la Geltrú, BARCELONA, or through our waiver form.

According to what appears on article 103 of Law 3/2014, from the 27th of March, which led to the modification of the rewritten General Law for the Defence of consumers and Users, the supply of services or goods that are prepared according to the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or could deteriorate or expire quickly, are exempt from being waivered.

- Returns

KINETIKSALES SL will take care of picking up the product.

KINETIKSALES SL will take care of the refund costs.

In every case, the products that are returned must be in perfect conditions, must not have been used and be in its original packaging. We, therefore, ask for the package to be appropriately protected and sealed to avoid problems in its transport. Once we receive them/it, we will verify their/its state. Once we verify that both the article/s and the possible components, accessories, promotional gifts and documentation are complete and in perfect condition, we will proceed refunding.

- Refund

In the case of an unjustified delay on KINETIKSALES SL’s behalf with regards to a refund, the client can demand double the amount of what was paid without harming his/her right to be compensated for the damage suffered when it exceeds the aforementioned amount.

- Return of a faulty product

In the case of a product not being in a good state and the causes not being a consequence of the client, he/she will have the right to return the product, informing KINETIKSALES SL of the reason for the return through any of the means facilitated in the present contracting terms, and with no additional cost for the client. This return because of an imperfection of poor state of the product won’t be considered a right to waiver.

KINETIKSALES SL commits to assume the cost of the refund and substitute the product for a new one in compliance with the terms that were accepted moment of sale.

If the client wishes to present a complaint, KINETIKSALES SL’s establishment is located at C/ Josep Coroleu, 155 08800 Vilanova i la Geltrú, BARCELONA or via email at info@kinetiksupply.com .

 

JURISDICTION

Likewise, KINETIKSALES SL reserves the faculty to present the civil or penal actions that it considers appropriate because of the inappropriate use of its website and contents or because of a breach of the present terms.

The relationship between the user and the provider is regulated by the current law which is applied on Spanish territory. If any controversy were to arise, the parties could subject their conflicts to arbitration or resort to ordinary jurisdiction by obeying the regulations regarding jurisdiction and competence. KINETIKSALES SL’s residence is in BARCELONA, Spain

Terms of use

 

1.  GENERAL INFORMATION

These terms of use (the “Terms of Use”) govern access to and use of the website hosted under the domain name www.kinetiksupply.com (the “Web Site”) and under any of the subdomains thereof or its dependent webpages, as well as the content and services that the owner of the Web Site makes available to its users (the “Users”) and set out with the  and , relating to the management of the Users’ personal data, the terms and conditions governing the Web Site.

In compliance with article 10 of the Information Society and Electronic Commerce Services Act 34/2002, of July 11, the following identification details are given for the owner of the Web Site:

KINETIKSALES SL. (“KINETIKSALES”) is a corporation with registered address in Barcelona, Calle Josep Coroleu 155, CP 08800, and email info@kinetiksupply.com . KINETIKSALES  is duly registered in the Companies Register of Barcelona in Volume 41.150, folio 57, section 1 and sheet B-380626.

 

2.  OBJECT OF THE CONTRACT 

These Terms of Use constitute the entire agreement which regulates the conditions governing the purchase of products made available to the Users by KINETIKSALESon the Web Site (the “Products”).

Access to the Web Site or its use by the User, as well as the purchase of any Product, necessarily implies, and without reservation, the knowledge and acceptance of these Terms of Use, and as such it is recommended that the User reads them carefully each time s/he wishes to buy a Product.

3.  PRODUCT PURCHASE

3.1  How to buy Products

In order to order Products, the User must follow the purchasing procedure set out on the Web Site, read and accept the Terms of Use and select “Checkout” (the “Order”). Then KINETIKSALESwill email the User to confirm that the Order has been accepted (the “Order Confirmation”). The contract between the User and KINETIKSALE will be definitely formalized once KINETIKSALE sends the User an Order Confirmation. Only those products listed in the Order will be covered by the contract.

3.2  Availability of Products

All Orders are subject to availability of Products. In the event that, once the Order Confirmation is sent, KINETIKSALE cannot provide the requested Product for any reason, it will contact the User as soon as possible in order to report this circumstance. In this case, KINETIKSALE may:

(i) offer the User, with no increase in price, a product of similar characteristics and features to the one originally requested, provided they are consistent with the needs of the User; and/or

(ii) offer the User to cancel the requested Order, refunding the amount paid within (14) business days.

3.3  Refusal to process an Order

Although KINETIKSALE will always endeavour to process all Orders, there may be exceptional circumstances in which it may be forced to refuse to process an Order after having sent the Order Confirmation, and KINETIKSALE reserves the right to do this at any time at its sole discretion.

KINETIKSALE reserves the right to withdraw any Product from the Web Site at any time and to remove or modify any materials or content, and shall not be liable to the User or to any third party as a result of withdrawing any Product from the Web Site, regardless of whether said Product has been sold or not, or as a result of removing or modifying any materials or content on the Web Site.

3.4  Product Warranty

All Products contained on the Web Site are original KINETIKSALE products. All Products have a 2-year warranty in accordance with the criteria and conditions described in Legislative Royal Decree 1/2007, of 16 November, approving the consolidated General Act on Consumer and User Protection and other complementary laws.

The Products shall be deemed comply with the Terms of Use provided that they meet all of the requirements set forth below:

(i) They adhere to the description given by KINETIKSALE and possess the qualities of the Product that KINETIKSALE has presented to the User as a sample or model.

(ii) They are suitable for the uses normally given to Products of the same type.

(iii) They are suitable for any particular purpose required by the User when this has been reported to KINETIKSALE, provided that  KINETIKSALE has accepted that the product is suitable for such use.

(iv) They have the usual quality and performance of a product of the same type that may be expected by the User, given the nature of the item.

In the event of proven Product nonconformity with the required specifications, KINETIKSALE shall where appropriate, repair, replace, reduce the price or terminate the contract, at no cost for the User.

KINETIKSALEshall not be liable for damage to the Products that may result from misuse thereof or from actions or omissions of the User that do not conform to the specifications of each Product, or for damage caused by third parties not related to KINETIKSALE.

KINETIKSALE puts great care in the presentation and description of the Products. However, the photographs of the products are presented by way of illustration. For information on the precise characteristics of each Product, the User must check the description accompanying each Product.

3.5  Delivery of Products

Once the Order Confirmation is sent, the Products will be delivered to the address specified by the User when making the Order within approximately one to seven (1-7) working days from when they leave the warehouse of KINETIKSALE.

KINETIKSALE assumes no liability where the Product is not delivered due to the fact that the data provided by the User is false, inaccurate or incomplete or if delivery cannot be completed through no fault of the shipping company used for this purpose, like the absence of User or the retention of the Product by Customs.

Delivery times are approximate, although KINETIKSALE tries to meet them.

3.6 Delivery costs

Delivery costs include transport, insurance and customs at source. For delivery to countries not part of the EU, customs charges at destination and other taxes (duties)are not included; the recipient will have to settle these in cash in order to receive the merchandise.

The recipient shall be required to pay all import costs and custom duties at the destination, regardless of whether or not the merchandise is accepted.

The goods will be dispatched in the shortest time possible; however, the recipient should take into account the import procedures of the destination country, for which KINETIKSALE cannot be held responsible. Neither shall KINETIKSALE accept any liability for delays caused by strikes, armed conflicts or other circumstances beyond its control.

KINETIKSALE does not accept any liability for delays due to customs procedures or in the event that the local authorities decide to confiscate any part of the order

3.7  Price and payment of the Products

The prices applicable to each Product will be those published on the Web Site on the date on which the Order is placed by the User. Although KINETIKSALE tries to ensure that all prices listed on the Web Site are accurate, errors may occur. In the event that KINETIKSALE discovers an error in the price of any of the Products that a User has requested, it will inform the User as soon as possible and give him/her the option of reconfirming the order at the correct price or cancelling it. If KINETIKSALE fails to contact the User, the order will be considered cancelled and the User shall be fully refunded any amounts paid.

KINETIKSALE shall not be required to provide the User with any Product at an incorrect lower price (even if the Order Confirmation has been sent) if the pricing error is obvious and unmistakeable and could be reasonably recognized by the User as an incorrect price.

The prices may change at any time. However, any changes will not affect the Products with respect to which KINETIKSALE has already sent an Order Confirmation.

a) Form of payment

Users may pay by credit card or Visa debit, Visa Electron, MasterCard, American Express or PayPal. To minimize the risk of unauthorized access, the User's credit card details will be coded. Both if the payment is made by credit or debit card or through PayPal, the charge will be made at the time when KINETIKSALE sends the Order Confirmation to the User.

b) Value Added Tax (VAT)

The VAT rate will be the legally applicable rate at each time depending on the particular product.

4.  RETURN AND EXCHANGE POLICY

a) Right of withdrawal

Under applicable regulations, in the event that the User is contracting as a consumer, s/he may cancel the contract (except for the cases established by law) and freely return or change the delivered Products at any time within fourteen (14) calendar days from the date of delivery (the “Withdrawal Period”).

In case the User want to enforce such right, s/he shall contact KINETIKSALE at the e-mail address info@kinetiksupply.com to manage the return/exchange.

For Users in Spain:

The User will be able to return and be refunded with the total amount of the purchase (this amount does not include the shipping expenses) or exchange the Product for ohe of a different color or size. The User should ship the returned goods her/himself to the address provided by our Customer Care team including the “Returns and Exchanges Sheet” with all relevant blanks filled.

Once the returned Product has been inspected to verify compliance with the requirements of section c) below, and in the case that the User decides not to exchange the Product, KINETIKSALE shall refund the User the amount paid for Product (excluding shipping expenses)

For Users outside Spain:

The User will only be able to return the Product and be with the total amount of the purchase (this amount does not include the shipping expenses). The User should ship the returned goods her/himself to the address provided by our Customer Care team including “Returns Sheet” with all relevant blanks filled.

Once the returned Product has been inspected to verify compliance with the requirements of section c) below, KINETIKSALE shall refund the User the amount paid for Product (excluding shipping expenses)

Upon expiry of the Withdrawal Period, no Product exchanges or returns will be accepted. Product exchanges will only be accepted for defective products in accordance with the provisions of section b) below.

b) Return of defective Products

In the event that the User considers that the Product does not conform to the Product’s specifications, the User shall immediately contact KINETIKSALE at the e-mail address info@kinetiksupply.com with details of the Product and the defect and specifying whether s/he chooses to return the Product or to exchange it for an identical Product.

The User may return the Products at the place where they were delivered to a courier which will be sent by KINETIKSALE or return the Product using his or her own means. Once the returned product has been inspected, KINETIKSALE will send within a reasonable time, an email informing the User whether the Product will be refunded or replaced (the “Refund or Exchange Decision”). In that case, the Product will be refunded or exchanged as soon as possible and in any event within fourteen (14) days following the date on which the Refund or Exchange Decision was sent.

In the event of a refund or exchange of a Product, KINETIKSALE shall fully refund the price of the Product to the User, including shipping expenses.

c)  Common provisions for returns

The User shall comply with the following requirements to exercise the right of withdrawal and to make returns and exchanges of Products:

(i) To arrange collection of the Product, the User must first contact KINETIKSALE by email at the following address: info@kinetiksupply.com ;

(ii) The User may evidence his or her right of withdrawal in any manner permitted by law; such right shall in any case be deemed to have been validly exercised by returning the Product;

(iii) The Product must be returned in the same condition in which it was received. KINETIKSALE shall not refund any amount if the product has been damaged, so the User must be careful with the Product while in his or her possession; and

(iv) The refund will be made by using the same form of payment as used to pay for the Product.

5.  USE OF THE WEBSITE

The Users agree to use the Web Site in accordance with the law, morality, generally accepted good customs and public policy. The Users undertake to refrain from using the Web Site for illegal purposes inconsistent with the provisions of these Terms of Use, or in any other way that may be harmful to the rights and interests of KINETIKSALE or of third parties, or damage or harm the image or reputation of KINETIKSALE or prevent the normal use of the products and services offered by KINETIKSALE on the Web Site.

6.  INTELLECTUAL PROPERTY

All information contained on the Web Site, including its graphic design and source code, are protected by copyright and other rights contained in Legislative Royal Decree 1/1996, of 12 April, approving the Consolidated Intellectual Property Act and other rules governing intellectual property.

These rights belong exclusively to KINETIKSALE, and as such any reproduction, distribution, transformation or public communication is expressly prohibited, as well as any transfer of all or part of the contents of the Web Site, and in general any act of exploitation of all or part of the contents (images, text, design, indexes, forms, etc..), as well as the databases and software necessary for the visualization or the functioning thereof and any object that under current legislation is protectable by intellectual property regulations.

The Users may not under any circumstances commercially exploit or use, directly or indirectly, in whole or in part, any content of the Web Site without the prior written consent of KINETIKSALE.

The authorization for the use of any content of the Web Site can be requested by writing to the e-mail address info@kinetiksupply.com . The provisions of the preceding paragraphs will not under any circumstances mean that KINETIKSALE assumes any liability for the content, and shall not entitle the Users or any third parties to any compensation.

7.  INDUSTRIAL PROPERTY

The trademarks, trade names, signs, names, logos, slogans or any kind of distinctive sign displayed on the Web Site belonging to KINETIKSALE, and very specifically, the word “KINETIK SUPPLY” may not be used without the prior written consent of KINETIKSALE.

8.  LINKS TO THIRD PARTY WEBSITES

The links contained in the Web Site, referring to publicity or other types of content, and whose ownership or responsibility corresponds to third parties other than KINETIKSALE, are not the responsibility of KINETIKSALE under no circumstances undertake to monitor or approve the services, content, data, files, products and other material on the third party webpage or webpages. Therefore, KINETIKSALE shall not under any circumstances be liable for the lawfulness of the content of such webpage(s), and the third party is exclusively responsible for all matters concerning the content of that link, particularly for compliance with applicable law, morality, good customs and public policy. The existence of links does not imply any relationship between KINETIKSALE and the owner of the website to which the link is directed.

9.  DISCLAIMER

KINETIKSALE disclaims all liability for:

(i) The functioning of the Web Site, including cases of force majeure and any other cases beyond KINETIKSALE‘s control, which is not fully operational, or possibly lacks the minimum functionality for managing the relevant service.

(ii) Any errors or security deficiencies that may arise from the use, by the Users, of an outdated browser or insecure version, as well as the activation of password or identification code conservation devices of the User recorded in the browser or for the damage, errors or inaccuracies that may result from any malfunction.

(iii) For any direct or indirect damages that may be caused by the information transmitted or communicated on the Web Site or in any electronic communications, including without limitation technical or human errors in the published data.

(iv) Damage, including but not limited to damage, loss or direct, indirect, incidental or consequential expenses arising in connection with this Web Site or the use of this Web Site or inability to use the Web Site by any party, or in connection with any failure in performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.

The User will be liable for all damage and loss caused by wrongful or fraudulent acts as well as for the damage caused to KINETIKSALE or its Users as a direct or indirect consequence of a breach by the User of these Terms of Use. KINETIKSALE reserves the right to take any actions to which it may be entitled before the relevant law enforcement agencies or courts.

Although it uses its best efforts, KINETIKSALE cannot guarantee the Users access and continuous and uninterrupted use of the Web Site.

10.  AMENDMENTS

KINETIKSALE has the right to review and amend these Terms of Use at any time. The User shall be subject to these Terms of Use from the time when accepted by him/her, unless any amendments are required with retroactive effects by operation of law or by decision of a governmental authority, in which case such amendments will apply to Orders already placed by User.

11.  CONTACT AND WRITTEN COMMUNICATIONS

Applicable law requires that some of the information and communications to be sent by KINETIKSALE to the User must be in writing. By accepting these Terms of Use, the User agrees that most communications with KINETIKSALEwill be electronic. KINETIKSALE will contact the user by email or by notices published on the Web Site. The User agrees to this electronic means of communication and acknowledges that any notice, information and other communications sent by KINETIKSALE by electronic means complies with the legal requirement of being in writing.

For any query or issue in connection with the Orders, the User shall contact KINETIKSALE by email at the following address: info@kinetiksupply.com .

12.  APPLICABLE LAW AND JURISDICTION

The operation and use of the Web Site and these Terms of Use are governed by Spanish law. Insofar as permitted by law, KINETIKSALE and the User, expressly waiving any other jurisdiction to which they may be entitled, hereby agree to submit to the jurisdiction of the courts of Barcelona, Spain.